Ability to work with a variety of internal and external customers.Must be able to work effectively with multiple sites, departments and teams.Ability to evaluate client payroll services.Strong organizational skills with the ability to manage multiple priorities while working under tight time frames.Excellent written and verbal communication skills.Bachelor’s degree or equivalent experience required, plus a minimum of 5 years of disability and leave claim experience.Duties, responsibilities and activities may change at any time with or without notice. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Provide periodic reporting to Claims Operations Senior leaders.Track action items and deliverables and ensure delivery of items in a timely manner.Research and understand client specific needs.Stay abreast of regulatory requirements related to employee welfare benefit plans, FML and State leave regulations, STD and LTD contract provisions, and Matrix/RSL specific processes and practices.Participate in internal meetings with business partners to provide consultative support in the identification of process gaps and enhancement opportunities.Collaborate with internal claim functions to identify service opportunities.Act as a liaison to facilitate the resolution of Client submitted inquiries between - Sales, AM, Producers, Clients and Claims to drive positive customer experiences.Assist with the compilation of Client facing reference materials specific to claim policies, processes and procedures.Assist with new client implementations as needed.Assist with renewals and stewardship meetings as needed.Represent the claim organization at pre-sale and finalist meetings.Job Responsibilities and Requirements Duties & Responsibilities
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